Hill Country Blue Bonnet 22oz
Our Guarantee
Every order is important to us because we know how important it is to you. We earnestly endeavour to please every customer with beautiful flowers and accommodating customer service. Knowing that flowers are a perishable natural product and that floral arrangements and floral gifts are handmade, we make every effort to fortify our floral products and ensure the quality, accuracy, and beauty of our work. Many variables determine whether a flower will last as long as anticipated or whether a designer has created something which you will enjoy. Because we constantly seek ways to bring some of these variables under our control for improved floral performance, we welcome your comments and inquiries. Also, if you are not completely satisfied with the quality of one of our products, then please contact us immediately and we will promptly take the appropriate action.
Substitution Policy
Fresh Flowers: We are committed to delivering your important emotional sentiments on time and as fresh and beautiful as possible. Because of the nature, seasonality, color variance and regional availability of flowers it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the "look and feel" of the arrangement by considering the overall shape, size, style, and color combinations. In single-variety arrangements, the variety will take often take precedence over color. EXample: If a red Rose is shown in the arrangement picture and we are currently out red roses, we will substitue it for a rose of similar color or a choice to compliment the arrangement.
Substitutions for Special Occasions: Due to the importance of delivering orders for special occasions, such as funerals, birthdays, and anniversaries, on specific days, we may make a substitution of equal or greater value to ensure timely delivery, if the flowers you requested are not available, and we are not able to contact you via the phone number(s) or email address you provided us.
Plants: For green and blooming plants, similar plants may be substituted of equal or greater value. For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may substitute with another color. Containers for plants will be as close as possible, but may vary.
Gift Baskets: Substitutions within a basket may be made with items of greater or equal value if necessary to guarantee freshness and timely delivery.
Delivery Policy
Specific Times: We are unable to guarantee delivery at a specific time, unless otherwise specified. You may request a time frame in the special instruction box when ordering, and we will do our best to accommodate your request. If there is an issue we will reach out to you with the telephone number provided.
If No One is Home: Depending on the delivery location, if the recipient is not available at the time of delivery, the delivery person may leave the gift in a safe place for the recipient to retrieve when they return, such as with a neighbor, or leave a message for the recipient to call to arrange for delivery. We can ensure that we will always attempt to call the recipient, as well as the sender. After attempting to reach both parties and a door hanger is left, it is then the recipients obligation to arrange to pick up the arrangement from our store location.
We will always leave a door hanger to inform the receipient that we have attempted a delivery.
**Once we have exhausted all delivery attempts to the address and number provided by the sender (door delivery, left door hanger, called recipient) with no contact, we will then attempt additional contact the following business day, to discuss pick-up options. Please note that if you requested delivery on a Friday and the recipient did not reach out by Saturday at close of business (1:00 PM), any delivery/pick-up will revert to the following business day.**
Recipient Maybe Contacted: In some cases, the florist may contact the recipient to ensure s/he will be home to accept the delivery.
Obsruction of Delivery: If there is a cause for concern in regards to the delivery driver obtaining access to the recipient such as, a locked gate, non-contained animal, environmental issues or Covid concerns the items will be brought back to the store for the recipient to arrange pick-up.
Request to Leave Item at Door: The customer assumes all liability for requests to leave arrangements. We highly discourage special instructions requesting delivery to a doorstep, porch, yard or any location where the recipient cannot accept the arrangement themselves. We cannot be held responsible for missing or faulty product due to this special request.
Please note that all prices are presented in USD unless otherwise noted.